Privacy Policy
Privacy Policy for The Collective Stay – How We Protect Your Information
At The Collective Stay, one of our highest priorities is safeguarding the privacy of our website visitors and clients. This Privacy Policy outlines the types of information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.
If you have any questions or require further information about our Privacy Policy, please contact us via email at hello@thecollectivestay.co.nz.
This policy applies solely to information collected through our website and is not applicable to data collected offline or through channels other than this website.
Consent
By using our website, you consent to the terms of this Privacy Policy.
Information We Collect
You may be asked to provide personal information such as your name, email address, phone number, or other relevant details when contacting us, subscribing to a newsletter, or filling out a form.
If you contact us directly, we may also receive additional information such as the content of your message and any attachments you send.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website
- Improve and personalise your website experience
- Understand how users interact with our website
- Develop new features, services, and offerings
- Communicate with you for customer support, updates, or marketing purposes
- Send you emails (only with your consent, where required)
- Detect, prevent, and respond to fraud or technical issues
Log Files
Like many websites, The Collective Stay makes use of log files. These log files record visits to our website and may include information such as IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and the number of clicks. This data is not personally identifiable and is used for trend analysis, site administration, and demographic reporting.
Cookies and Tracking Technologies
The Collective Stay uses cookies to store visitor preferences and help tailor content based on browser type or other information. You can choose to disable cookies through your browser settings, though this may affect how you interact with the site.
Your Rights Under the New Zealand Privacy Act
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Request the deletion of your information, where appropriate
- Object to certain uses of your personal data
- Lodge a complaint with the Office of the Privacy Commissioner (www.privacy.org.nz)
If you wish to exercise any of these rights, please contact us. We aim to respond to requests within 20 working days, as required under New Zealand law.
Children’s Information
Protecting children’s privacy is especially important. We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information via our website, please contact us promptly and we will take all reasonable steps to remove such information from our records.
Overseas Disclosures
In some instances, your information may be stored or processed by third-party providers located outside New Zealand (e.g., web hosting services). We ensure that any such providers meet standards that comply with New Zealand privacy obligations or offer comparable safeguards.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will apply from the date it is posted. We encourage you to review this policy periodically.
Contact Us
For questions or concerns regarding this Privacy Policy or your personal information, please contact:
The Collective Stay